Support
How to use TubeSong, and answers to common questions.
How to use the app
- The first time, connect to the internet before you open the app. The app needs the network to load the songs.
- Listen to a song. You can move between the Japanese version and the English version of the lyrics.
- After a song, practise saying its phrases in English. Once you have said every phrase with no hint, the song becomes one you know.
- Open "きろく" (Record) to see your study record for each song.
- A 3D mouth (a tongue simulator) moves with the song.
- The app does not record your voice and does not use the microphone. The app screens are in Japanese.
Common questions
The app says "きょうの 3 曲を 選び終えました" (You have chosen today's 3 songs).
Every song plays to the end for free. Without a subscription, you can choose up to 3 songs a day from the lists, and you can start practising 1 new song a day. You can choose again at 0:00 Japan time. After the songs you choose, and until then, the app keeps playing songs it chooses for you (おまかせ), and you can practise a song again at any time. With Plus (¥980 per month or ¥6,800 per year; the price shown in the store includes tax as the store requires), you can choose any song at any time and practise any song at once.
How do I restore a purchase?
In the app, tap "設定" (Settings) at the top right of the home screen and choose "購入を復元" (Restore purchases).
How do I cancel the subscription?
You can cancel at any time from your App Store or Google Play account settings. After you cancel, you keep your study record, and every song still plays to the end.
Does my record come back after I reinstall the app?
If you choose "Apple でつづける" (Continue with Apple) or "Google でつづける" (Continue with Google) under "アカウント" (Account) in Settings, your record continues on a new device or on the other OS with the same account. If you have not, your record comes back after you reinstall the app as long as the anonymous ID is still on your device (the iOS keychain, or an Android device backup).
The app says "通信がつながると聞けます" (You can listen once you are connected).
The first time, the app needs the network. Connect to the internet and open the app again.
How do I delete my study data?
In the app, tap "設定" (Settings) at the top right of the home screen and choose "学習データを消す" (Delete study data). This deletes it from both your device and the server. Deleted records cannot be recovered.